These Terms and Conditions document governs the use of True Mindful Beauty Online Service (the Service) including shopping and participation in promotions run by True New Zealand Ltd.
Privacy & Security
Cookies: Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as enabling us to store items in your shopping basket between visits. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. It is not possible to make a purchase unless you have cookies turned on and we recommend that you leave them turned on. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Disabling cookies may result in loss of functionality of the website.
CREDIT CARD SECURITY
True Mindful Beauty uses Shopify as its Secure Payment Service Providers and all card details are encrypted using state-of-the-art Secure Sockets Layer (SSL) encryption technology.
Shopify provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the world and adheres to the most stringent levels of fraud screening, ensuring your details remain secure throughout the transaction process.
For info regarding making an order off-line please phone 0272 577 792 or Contact Us with your details and we'll get right back to you.
If you have any further questions regarding the security of your personal details, no matter what they are, we are always happy to try and help.
Pricing All prices shown are in New Zealand Dollars and inclusive of GST (Goods and Services Tax) of 15% but exclusive of delivery charges. We reserve the right to alter prices on the site without notice. The price of a product displayed on the website at the time the order is received will be accepted and honoured as correct.
We accept Visa, MasterCard, and offer Lay Buy. Goods will only be dispatched once payment has been received and funds have been cleared.
Cancellation of Orders In order to provide our customers with the quickest possible delivery, most orders will be shipped within 3 days after order details have been verified and payment has been received. If customers would like to cancel an order, you are requested to contact True New Zealand Ltd within 24 hours of placing your online order. Requests for cancellation will be considered on a case-by-case basis and True New Zealand Ltd will exercise its sole discretion in determining whether an order placed through the site may be cancelled.
Availability of Products True will always endeavor to have full stock of our items, however we may encounter small delays in supply. Also from time to time, heavy demand, limited editions or other factors beyond our control may render the products temporarily or permanently unavailable. In such circumstances the customer will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on back order.
Limitation of Liability Our liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise. To the fullest extent permitted by law True New Zealand Ltd will not be liable in any event whether in breach or in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person, even if True New Zealand was informed of the possibility of such damages.
Care of Organic Products As we use only the purest and highest quality ingredients, we recommend the following: The products should be stored away from direct sunlight and below 30C. They should be kept cool. Always replace the cap and dropper to keep water and air out. During warm weather, it is normal for the balms to become a little softer and a slight separation of oils may occur.